RETURNS , REFUND AND EXCHANGE POLICY
1. REFUND REQUEST WHEN BACK TO MALAYSIA IS NOT ACCEPTABLE.
-If you inform us only after your trip, we will NOT entertain any refund claims.
2. REFUND REQUEST ONLY CAN BE APPROVED AND DETERMINED BY THE CUSTOMER CARE
-If you encounter problem using the sim card, Please connect to a WiFi and contact customer care. Most of the time, it is due to configuration issue such as APN, network operator, etc.If after we checked, it’s the card issue with proof to customer care, we will do the full refund for you.
3. REFUND DUE TO PACKAGES DIFFERENT CHANGED BY THE SIM AND TELCO PROVIDER
–WE ONLY GUARANTEE 3 MONTHS from the date of purchase. Over three months, the products reserves the right to change packages and service content at any time without prior notice;
Refunds will not be provided if: SIM card has been pre-activated, used, returned without packaging intact, or returned in a bad condition.
3. RETURN SIM DUE TO CHANGE OF FLIGHT SCHEDULE OR CANCEL TRIP
Flight is cancelled or rescheduled – No refund is applicable for this but you can contact us via WhatsApp at 011 – 5430 6849 to extend your sim card validity for your postponed trip.
You can request refund if return sim to us within 15 days from the date of purchase with RM10 cancellation fee per sim incur for trip/flight cancelled. Buyer responsible to return the sim and shipping fees beared by own cost.
Refunds will not be provided if: SIM card has been pre-activated, used, returned without packaging intact, or returned in a bad condition.
4. EXCHANGE DUE TO INCORRECT SIM
If you received an incorrect product refer to your order, please contact us and provide the proof immediately to arrange for return and exchange sim within 15 days after item received.
